1. DEFINITIONS

In these Terms and Conditions:

"Housework" describes Myhome Home Cleaning

"Housework Regular Customer" means a Housework customer who has booked a minimum of four cleans

"Housework One-Off Customer" means a Housework customer who has booked between one and three cleans

"Booking" means the use of one of our services on one particular occasion.

2. APPLICATIONS

All Bookings for Myhome services are made on these Terms and Conditions only to the exclusion of any other terms and conditions, whether written or oral. No alteration to the Terms and Conditions is valid unless contained in a letter signed on behalf of the company by an authorised signatory.

3. PRICING & PAYMENT TERMS

3a. Price Changes/GST
All prices are subject to change and are currently subject to GST at 10%. Existing customers will be given 30 days notice of any price changes.

3b. Payment method
Housework Regular Clean and Housework One-Off Clean customers may pay by debit or credit card.

3c. Payment timing
Payment must be made to Myhome immediately on completion of the service.

4. CANCELLATION /NON DELIVERY OF SERVICES

4a. Customer Cancellation/Non Attendance
Housework Regular Clean Cancellation.   Housework Regular Cleaning prices are set lower than One Off Cleaning prices on the basis that at least four cleans will be provided. If the service is cancelled before four cleans have taken place, those cleans which have taken place will be charged at the full Housework One Off Cleaning rate. After 4 cleans have taken place, cancellations of further cleans will be charged at 100% where less than 24 hours notice is given, and 50% where between 24 and 48 hours notice is given.

Housework One-Off Clean Cancellation. For cancellations within 24 hours, 100% fee will be charged. For cancellations between 24 hours and 48 hours notice, 50% will be charged. If Myhome is unable to gain access to the property, as a result of customer failure to make reasonable arrangements for access, Myhome will charge the full cancellation fee.

4b. Myhome Cancellation/Non Attendance
Myhome will not be liable for any delay to or cancellation of the services caused by circumstances beyond our control (including but not limited to fire, flood, strike, exceptional traffic circumstances, lack of adequate power or breakage or failure of machinery or apparatus). In such circumstances Myhome will use its best endeavours to arrange an alternative time suitable to both parties for the performance of its services. Where Myhome fails to carry out an agreed service due to circumstances within our control, our liability shall be limited to providing the agreed service at no additional charge at a mutually convenient alternative time and in no event shall Myhome be liable for any other losses including loss of profit or consequential loss.

5. WORKING CONDITIONS

5a. Health & Safety
In order to protect our employees, they are instructed not to enter an environment they consider to be unsafe, dangerous to health, or inoperable for any reason, but are instructed to withdraw from the premises and to report the problem. In this event the customer will be charged 100% of the cost of the Booking. If the Housework is rescheduled (after the environment has been rendered safe), the customer will be charged an additional fee equivalent to 50% of the cost of the original Booking.

5b. Equal Opportunities
Myhome International Services Pty Ltd is an Equal Opportunities Employer. We recruit our employees on the basis of their ability to do the job and aim to ensure that all employees are treated equally regardless of ethnic origin, religion, sex, age, marital status, nationality, sexual orientation or disability.

6. USE OF CUSTOMER'S EQUIPMENT

Our staff are strictly instructed not to use any of your personal equipment while in your home unless previously agreed to. You agree to permit staff members to use the telephone ONLY to call the Customer Service team on a local number if necessary.

7. LIABILITY

7a. Key holding
Myhome undertakes stringent measures to provide absolute security for your keys at all times. In the unlikely event of any keys being lost by Myhome, we will make appropriate arrangements as soon as reasonably possible. Myhome shall not be liable for any loss or damage as a result of a delay caused by you.

7b. Liability for death or personal injury
Nothing in this contract shall limit or exclude Myhome liability for death or personal injury caused by negligence.

8. COMPLAINTS

In the event of you being dissatisfied with the service you have received from Myhome, you should contact the Myhome Customer Service team within 48 hours. Myhome will endeavour to ensure that all your concerns and complaints are resolved quickly and amicably with our Customer Service team.

9. COMPENSATION

9a. Housework
Damage to/ Loss of Property. In the event of damage or loss as a result of negligence, the liability of Myhome shall be limited (at Myhome discretion) to repair or the replacement cost of the item, taking into account its age and condition. Myhome shall not in any event be liable for any loss of profit or consequential loss.

9b. Claiming Compensation
Any claim for compensation must be notified to the Customer Service team as soon as possible and in any event within 48 hours of the damage occurring.

10. USE OF CUSTOMER INFORMATION

The information you give will be held and used by Myhome to perform the business for which we are registered. This may include sending you details of Myhome offers and services that may be of interest to you. See our Privacy Policy for full details.

Myhome Head Office: 1139 - 1141 Burke Road, Kew, VIC 3101